At Globalogy, we are committed to providing high-quality immigration and educational services to our valued customers. We understand that sometimes situations may arise that require a refund of payments made for our services. This Refund Policy outlines our guidelines and procedures for processing refunds.
We offer refunds under the following circumstances:
1.1 Course Cancellation: If we cancel a course or service for any reason, you will receive a full refund for that specific course or service.
1.2 Technical Issues at our end: In the event of a technical issue on our platform that prevents you from accessing or utilizing our services for an extended period, you may be eligible for a pro-rated refund of the subscription fees for the affected period.
To request a refund, please follow these steps:
2.1 Contact Customer Support: Send an email to our Customer Support team at firstname.lastname@example.org with the subject line "Refund Request" and include the following information:
2.2 Wait for Confirmation: Our Customer Support team will review your request and respond within [X business days]. If your request is approved, they will provide you with instructions on how to proceed with the refund process.
3.1 Method of Refund: Refunds will be issued using the same payment method that was used for the original purchase. For example, if you make a payment using a credit card, the refund will be credited back to the same credit card.
3.2 Timing of Refund: Refunds will be processed within 5-6 business days of approval. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
The following items are non-refundable:
4.1 Digital Downloads: Any downloadable content or digital products purchased through our platform are non-refundable.
4.2 Services Rendered: We do not offer refunds for services that have already been rendered, including completed courses or tutoring sessions until or unless there are any issues on our end.
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have questions or concerns regarding our refund policy, please contact our Customer Support team at email@example.com for assistance.
Thank you for choosing Globalogy. We appreciate your trust in us, and we are dedicated to providing you with an exceptional learning experience.